[AustinSoul]

To bring you up to date, I ordered ONES on May 28. It took several tries to do that because they kept thinking I was in France.

Then when I got to the English page and paid, they did not contact me on how to install ONES.

After a few desperate pleas here, and two or three emails to ONES (every day or so) asking for help, I told myself I'd give ONES untiltoday ( Monday) May 4 to respond or I'd call VISA and cancel my payment.

I woke to an email from ONES (actually four emails).

One had instructions on how to download ONES.

It was in French.

Pardon my French, but I don't speak or read French.

But at this point who needs instructions as long as I had a password (mot de passe, sil vous plait).

I downloaded easily enough; and have burned Todd Snider show - have sound, have video. The video started with Todd and not his opening act, but at this point who cares.

I can make copies.

Thanks to all who offered advice.